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Privacy Policy

*Privacy Statement and Terms & Conditions suitable for the GLICO General Mobile App.*
 
GLICO General Insurance – Privacy Statement
 
1. Introduction
 
GLICO General Insurance Limited (“GLICO General”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Statement explains how we collect, use, store, and protect information when you use the GLICO General Mobile App.
 
2. Information We Collect
 
We may collect the following information:
•Personal details (e.g., name, phone number, email address)
•Policy and insurance-related information
•Device and usage information (e.g., app activity, device type)
•Any information you voluntarily provide through the app
 
3. How We Use Your Information
 
Your information may be used to:
•Provide and manage insurance services
•Process policies, claims, and related transactions
•Improve app functionality and user experience
•Communicate important updates and notifications
•Comply with legal and regulatory requirements
 
4. Data Sharing
 
We do not sell your personal data. Information may be shared only with:
•Authorized GLICO General staff
•Approved service providers and partners
•Regulators where required by law (e.g., NIC)
 
5. Data Security
 
We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
 
6. Data Retention
 
Your data will be retained only for as long as necessary to fulfill the purposes outlined or as required by law.
 
7. Your Rights
 
You have the right to:
•Access and request correction of your personal data
•Request deletion where legally permitted
•Withdraw consent for certain processing activities
 
8. Updates to This Statement
 
We may update this Privacy Statement from time to time. Changes will be communicated through the app.
 
9. Contact Us
 
For privacy-related concerns, please contact:
GLICO General Insurance Limited
 
 
 
*GLICO General Insurance – Terms & Conditions*
 
1. Acceptance of Terms
 
By downloading, accessing, or using the GLICO General Mobile App, you agree to these Terms & Conditions.
 
2. Use of the App
 
The app is provided to:
•Access insurance information
•Submit requests and documents
•Receive updates and notifications
 
You agree to use the app lawfully and responsibly.
 
3. User Responsibilities
 
You are responsible for:
•Keeping your login credentials confidential
•Ensuring information provided is accurate
•All activities performed under your account
 
4. Intellectual Property
 
All content, logos, and materials in the app are the property of GLICO General and may not be copied or used without permission.
 
5. Service Availability
 
While we aim for continuous availability, GLICO General does not guarantee uninterrupted access due to maintenance, updates, or technical issues.
 
6. Limitation of Liability
 
GLICO General shall not be liable for:
•Losses arising from misuse of the app
•Service interruptions beyond our control
•Third-party system or network failures
 
7. Termination
 
We reserve the right to suspend or terminate access if these terms are violated.
 
8. Changes to Terms
 
These Terms & Conditions may be updated periodically. Continued use of the app implies acceptance of any changes.
 
9. Governing Law
 
These terms are governed by the laws of the Republic of Ghana.

Our Mission

To continuously operate as a result-based and sustainable insurance company by providing innovative insurance solutions to our customers and building long lasting relationships with our stakeholders.

Our Vision

To be a leader, a world-class organization, and a “brand of choice” in Ghana and the West African sub-region.

OUR CORE VALUES

Towards the attainment of our vision, we are guided by these values:

  • Ethics – we abide by the rules and principles set by regulator of our industry; as well as our own principles of business conduct that keeps us ahead of the competition.
  • Transparency – we operate and communicate in sincerity and promote the truth in all our business relationships.
  • Friendly and Competitive Services – we offer value to stakeholders through an efficient client relations system and prudent management practices.
  • Professionalism – we set high standards to remain competitive by providing quality service through a highly skilled and motivated staff.

COMMITMENT TO INNOVATION

Innovation has been one of our hallmarks. At GLICO General, our ability to listen and pay attention to the needs and changing lifestyles of our policyholders and prospective policyholders have enabled us provide a wide range of innovative products and services that set us apart from other companies.

Our commitment to innovation keeps getting stronger. We never rest. We continue work unrelentingly with experts who constantly scan the business environment to come up with innovative products and services that meet the dynamic needs of policyholders and prospective ones.

CORPORATE SOCIAL RESPONSIBILITY

As a responsible citizen, GLICO recognizes that its activities (operations, products, services) have a wider impact on, and contribute to the society in which it operates.  It therefore takes appropriate actions that are over and above compliance with minimum legal requirements to give back, whenever it can, to support the very people who have made GLICO what it is today.

At GLICO, our Corporate Social Responsibility for the GROUP and constituent subsidiaries is carried out by the Group Corporate Affairs & Marketing Department (GCA&MD).

Our social responsiveness is geared mainly towards Sports, Education, Health, Social Welfare and Community Development and Protection

©2026 GLICO General

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