Claims Policy And Procedure

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Our Claims Policy And Procedure

We promise to pay legitimate claims, which has all requisite documents attached to the claim forms in a day or between two to five days, depending on the nature of the claim.

To make a claim, kindly write to us, send us an email or call us. Alternatively, you may download the appropriate claim form from the “downloads” section of this website, fill it, sign it, scan it and send it to us with all appropriate documentations to claims@glicogeneral.com or customerservices@glicogroup.com.

Below are guidelines on making motor and non-motor claims:

  • Motor Insurance
  • Non Motor Insurance

Accidents do occur, and in a number of cases it may not be the fault of the driver of the vehicle. If you are involved in a motor accident and it happens that someone is injured, attend to the person first. Give him the necessary first aid and call for an ambulance, arrange to transport the injured to the hospital or dial the National Emergency number 112, then follow the steps below to make your claim.

  • Inform the Police about the accident
  • Inform GLICO General about the accident and complete an Accident Report form
  • Submit a photocopy of your driver licence and make the original available for inspection
  • Submit all Claims, Writs, and letters unanswered to us.

Sometimes, it is difficult to determine who qualifies to make a claim. The following are the categories of persons qualified to make a claim:

  • The Policyholder (the Insured)
  • Anyone whose property has been destroyed by the insured vehicle
  • Any injured victim(s)
  • The Administrator of a deceased’s estate
  • The parents or guardians in the case of a minor.

Limited Time Period within which a claim can be made

At GLICO General, there is a period within which claims can be made and this period is set by the National Insurance Commission (NIC), the regulatory body.

Injury/Death:
A claim can be made within three years from the date of the accident.
Damage:
A claim can be made within six years from the date of accident.

Non-motor insurance comprises several lines of insurance such as fire and allied perils, burglary, public liability, professional indemnity, personal accident, contractors all risks among others.

Each non-motor insurance claim has its own specific claims procedure and conditions which are explained in detailed by our competent and well trained claim staff whenever a claim is made. Generally, however, when a claim occurs, you should:

  • Inform the police.
  • Contact GLICO General giving a description of the accident and fill the specific claim form.
  • Submit pictures of the accident or incident, if any
  • Submit all relevant documentary evidence in respect of the loss.
  • Submit all Claims, Writs, and letters unanswered to us

You may download the appropriate claim form from the “downloads” section of this website, fill it, sign it, scan it and send it to us with all appropriate documentations to claims@glicogen.com or customerservices@glicogroup.com

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