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About Us

About GLICO GENERAL

We Promise To Cushion You For Life

The unpredictability of life means that you need a solid partner to lean on in times of crisis, challenges and distress. At GLICO GENERAL, we have what it really takes to give you that comfortable cushion effect. Find out more on how we can help you by reading through all the topics under "About us". Vision To be a leader, a world class organization and a 'brand of choice' in Ghana and the West African sub-region. Mission To become an acknowledged leader and brand of choice through consistent commitment to excellence and stakeholder satisfaction in servicing every general insurance need of our cherished clients. Our Core Values Towards the attainment of our vision, we will be guided by these values:
  • Ethics: We abide by the rules and principles set by regulators of the industries we operate; as well as our own principles of business conduct that keeps us ahead of the competition.
  • Transparency: We operate and communicate in sincerity and promote the truth in all our business relationships.
  • Friendly and competitive services: We offer value to stakeholders through an efficient client relations system and prudent management practices.
  • Professionalism: We set high standards to remain competitive by providing quality service through a highly skilled and motivated staff.
Our Focus on Customer Service At GLICO GENERAL, we view every interaction with our clients as an opportunity to grow their confidence in our brand. Our strength lies in our dedicated customer services: - our ability to consistently deliver quality and speedy service to our clients; our ability to set benchmarked standards; and our ability to settle claims promptly and our ability to offer precise products and services to manage clients' unique and evolving risks. Recognizing the highly technical nature of insurance, our marketing and technical teams are well trained to handle every client's peculiar need. Our teamwork approach to clients' needs ensures that all concerns are handled professionally and with alacrity. Call our Customer Service Hotline on +233 (0)302 218500 for all Enquiries or contact us at our Head Office or any of our Branch Office Network spread throughout the country. Achievements and Awards After successful years of operation, GLICO GENERAL is now an organisation distinguished in excellence and acknowledged as a "PREMIER BRAND". It currently has over 35 employees spread across the nation. Subsequently, GLICO GENERAL focuses on delivering strong and reliable infrastructure & support for our clients in the communities in which we operate and the nation as a whole. In recognition of GLICO GENERAL's phenomenal performance and visionary stance in the market, the company has been awarded the A-Rating by the Global Credit Rating Company (GCRC). GLICO GENERAL in 2013 received a gold award for providing insurance solutions to the people of the Ashanti region at the 10th Ashanti Business & Financial Excellence Awards. Social Responsibility As a responsible citizen, GLICO GENERAL recognizes that its activities (operations, products, services) have a wider impact on, and contribute to the society in which it operates. GLICO GENERAL therefore takes appropriate actions that are over and above compliance with minimum legal requirements to give back, whenever it can, to support the very people who have made GLICO GENERAL what it is today. At GLICO GENERAL, our social responsiveness is geared mainly towards sports, education, health, social welfare and community development and protection and this is handled at the GROUP level by the Corporate Affairs Department. Commitment To Teamwork At GLICO GENERAL, we are committed to ensuring that every member of staff feels part of our team. We focus our activities on bringing staff members closer together with a greater sense of direction. Operations are organized in work groups and each individual brings their own personalities and experience to the team. Together, our level of commitment affects one another leading to GLICO's success.